CASE STUDY 5
Patient Portal Redesign
Based on UPL (Universal Patient Language)
Summary
Demonstrated the benefit of redesigning parts of the portal to help patients understand their medical data
Role & Team
Greenway Health
Senior UX Designer
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Research,
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UX/UI
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Interaction design
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Visual design
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Presentation
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(Note: This project was done in approximately 2016, and is based on UPL guidance from that time.)
Approach
Step 1 - Defined problem and goal
Patients can be overwhelmed and confused by the information they receive about their medical care. The UPL offers guidance on how to help translate this data and use certain strategies to help patients better understand their medical information. Greenway Health tasked me with studying the data and redesigning our patient portal using these techniques.
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The users for this project were the patients who logged into their patient portal.
Step 2 - Research the UPL and its recommendations
I studied upl.org and our current patient portal
Step 3 - Take existing designs and improve them based on the studies
Shown below: My before and after UI designs in their original presentation
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CASE STUDY 4
New Desktop/Mobile Product Design
The University of Florida - IT
Lead UX Designer
My Goal: The Department of Graduation Affairs requested a new application to be built within our ONE.UF student portal. The students who were ready to graduate needed a way to make sure they completed all of the steps needed before they could walk at commencement.
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My Role: Research, UX/UI and interaction design, testing, visual design